Information on the use of cookies on our websites and apps.

What do we mean by cookies?

Browser cookies (hereinafter "cookies") in the web environment or in apps are small text files that are stored on your device. This enables the website or app to remember specific entries and settings (for example, your login, language, usage, preferences and statistics) over a certain period of time to optimise user experience, security and analysis in particular.

How long are cookies stored in your browser?

Some cookies are automatically deleted as soon as the browser session has ended or after a specified period of time. Certain cookies are permanently stored in the browser for technical reasons, unless they are deleted by the user.

Which cookies do we use and why?

We use the following types of cookies for the following purposes:

  • Required: These cookies are technically required for the functionality of the websites and app and the provision of the website content and services (for example, use of the shopping basket or continued surfing on sub-pages). You cannot therefore decline these cookies.
  • Statistics: Statistical cookies collect anonymised information about the behaviour of users on our website (e.g. pages visited, length of stay and frequency of visits) and help us improve the user experience and our content.
  • Personalisation on our websites: Personalisation cookies are used to display content tailored to users’ interests and relevant to them within Zürcher Kantonalbank’s websites.
  • Marketing on external websites: Marketing or advertising cookies are used to display advertisements relevant to the user on third-party sites. For this purpose, anonymised data can be transmitted to online advertisers.

Which third-party cookies are used?

In addition to our own cookies, we also use cookies from third parties. Please note that as a result of the technical and organisational measures in place, third-party providers are unable to identify users.

The following overview shows third-party tools that are used to improve customers' experience on the website, as well as the purpose of the tools and the duration for which cookies are kept.



Tool, provider


Privacy Policy


To measure the number and type of visits (including browser) as well as user interaction with the website, in order to improve functionalities on an ongoing basis and thereby design the overall experience in as targeted and secure a manner as possible.

Adobe Analytics, Adobe Systems Inc.

Session cookies are deleted when the browser is closed. Other cookies last two years. 

Adobe Privacy Center [external link opens new page]
(Source Adobe)

Personalisation on our websites

To adapt content and user experience according to customer needs to the greatest extent possible, in order to design the overall experience in as relevant and targeted a manner as possible. This includes, for example, content tests and content adaptations based on needs, interests and/or preferences.

Adobe Target, Adobe Systems Inc 

Session cookies are deleted when the browser is closed. Other cookies last two years.

Adobe Privacy Center [external link opens new page]
(Source  Adobe)


How can you prevent the use of cookies or delete them?

You can opt out of the use of cookies at any time by deleting the cookies placed by the Zürcher Kantonalbank website or changing your preferences via the link below.

The "Security in digital banking" website on (“Clear cache” section) contains information on how you can delete cookies and stored data in your browser. Alternatively, you can use the Ctrl+Shift+Delete keyboard shortcut to open the relevant settings window in most browsers.

Last updated: November 2021